What do you typically look for when browsing a restaurant’s website or app?
a. First, the menu. Then, I check for pictures of the dishes and see if there’s a way to customize orders. Reviews are also super helpful.

When ordering food, do you prefer using a website, app, or phone? Why?
a. I usually use apps because they’re convenient, and my payment details are saved, so it’s faster.

How easy or difficult do you find it to place an order online?
a. It’s usually pretty straightforward. But I’ve had a few frustrating experiences when websites are slow or the interface isn’t intuitive.

What stands out to you as a positive experience when ordering food online?
a. When the website or app suggests popular items or combinations. It makes decision-making easier.

What’s a frustrating experience you’ve had when ordering food online?
a. Not knowing the status of my order after checkout. Sometimes the app doesn’t update properly, and I’m left wondering if my order is being prepared.

What could make your food ordering experience better?
a. Clearer order tracking and faster load times. I’d also love to see more personalized recommendations based on what I’ve ordered before.

What do you typically look for when browsing a restaurant’s website or app?
a. I usually look for a clear menu layout, prices, and reviews. I also like seeing photos of the dishes to help me decide.

When ordering food, do you prefer using a website, app, or phone? Why?
a. I prefer using an app because it’s faster and more user-friendly. I also like being able to save my favorite orders.

How easy or difficult do you find it to place an order online?
a. I find it easy most of the time, but sometimes the payment process can be confusing if the interface isn’t clear.

What stands out to you as a positive experience when ordering food online?
a. I love when the app remembers my previous orders and offers discounts or promotions.

What’s a frustrating experience you’ve had when ordering food online?
a. When an order is delayed, and there’s no update or communication. It’s annoying not knowing when my food will arrive.

What could make your food ordering experience better?
a. I’d like better communication about delays and a more seamless way to customize orders.

What do you typically look for when browsing a restaurant’s website or app?
a. I check for the menu first, especially if they have daily specials. Then I look for reviews and any discounts or offers.

When ordering food, do you prefer using a website, app, or phone? Why?
a. I prefer using a website because I like the bigger screen. It’s easier to see all the options and compare items.

How easy or difficult do you find it to place an order online?
a. It’s usually easy, but sometimes websites are cluttered, and it takes too long to find what I want.

What stands out to you as a positive experience when ordering food online?
a. I appreciate when the website or app is fast and shows accurate wait times for delivery.

What’s a frustrating experience you’ve had when ordering food online?
a. Once, my payment didn’t go through, but the app didn’t tell me right away. I waited for an order that was never placed.

What could make your food ordering experience better?
a. Faster payment processing and better updates on the order’s progress. A clear notification system would help a lot.